Frequently Asked Questions

You can book tickets online through our website or mobile app. Simply select your departure and destination cities, choose your preferred date and time, and complete the payment.

Yes, you can book tickets for other passengers. During the booking process, you'll be able to enter the passenger details for each ticket you're purchasing.

You can book tickets up to 30 days in advance. We recommend booking early, especially during peak travel seasons and holidays.

We accept all major credit cards, mobile money (Orange Money, MTN Money), and bank transfers. Payment is secure and processed instantly.

Yes, we use industry-standard SSL encryption and secure payment gateways to protect your financial information. We never store your complete payment details on our servers.

Refund policies depend on the operator and fare type. Generally, you can cancel up to 2 hours before departure for a full refund. Check your booking confirmation for specific terms.

You can cancel your booking up to 2 hours before departure for a full refund. Cancellations made less than 2 hours before departure are subject to a 50% cancellation fee.

You can cancel your booking by visiting 'My Trips' in your account, or by contacting our customer service team. Make sure to cancel before the deadline to avoid fees.

No, you can book as a guest. However, creating an account allows you to easily manage your bookings, view travel history, and receive updates.

Click 'Forgot Password' on the sign-in page, enter your email address, and we'll send you instructions to reset your password.

Yes! BilletU also offers event ticketing. You can discover and book tickets for concerts, conferences, festivals, and other events across West Africa.

Use our event search feature on the homepage or browse the Events section. You can filter by location, date, category, and price to find events that interest you.